Winning in this new age-of-the-customer economy will in large part be connected to your ability to quickly anticipate their needs and deliver measurable business outcomes to your customers.
How does that happen? By enabling your customers to very quickly deliver measurable business outcome to customers—and in every other way advance their business objectives. In other words, we believe “customer success” must become part of your organization’s DNA, and it should influence every customer interaction you have.
Does your organization truly care about customer success? Can your customers articulate how you help them create measurable business outcomes? These are just some of the questions you need to ask to find out whether you can “walk the talk.” If you can answer the following five questions with a strong “yes,” you’re well on your way.
By making customer success an integral part of your ongoing agenda, you’ll be in a great position to thrive in the new age of the customer.