Tuesday, February 16, 2016

Competing for Customers: How the Best Companies Use Customer Success to Deliver Results That Matter

Facilitators: Amir Hartman, Founder, Mainstay and Carol Sato, VP Global Customer Programs, Oracle

“Customer focus” and “customer advocacy” are no longer enough. Today, customers can walk away from your products and services on a moment’s notice. There’s only one way to make sure it doesn’t happen: focus relentlessly on helping them achieve measurable business outcomes. Not just once. Not just before the sale. You need to support outcomes constantly, throughout your
entire relationship—and make sure your customers know it. This doesn’t just happen. It requires a comprehensive, tested blueprint that integrates everything you do.

Those in charge of customer advocacy and other customer programs, must be center stage in this transformation. Based on the forthcoming book “Competing for Customers,” and using examples from some of the best companies out there, Amir and Carol will discuss the unifying principles and tactics required for success.

This workshop will provide attendees with:
  • A self-assessment to identify critical gaps
  • A facilitated breakout session to identify short term remedies
  • Best practices from some of the leading companies

 For more information about the Center of Customer Engagement Summit visit http://centerforcustomerengagement.com/

7 comments:

  1. Hey, this day is too much good for me, since this time I am reading this enormous informative article here at my home. Thanks a lot for massive hard work. compact tractors

    ReplyDelete
  2. Pretty good post. I have just stumbled upon your blog and enjoyed reading your blog posts very much. I am looking for new posts to get more precious info. Big thanks for the useful info. rotterdam taxi

    ReplyDelete
  3. I really like your writing style, great information, thankyou for posting. click here

    ReplyDelete

  4. Spot on with this write-up, I truly believe this amazing site needs a
    great deal more attention. I'll probably be returning to see more, thanks for the advice!

    Also visit my web site; 풀싸롱
    (jk)

    ReplyDelete
  5. I surprised with the research you made to create this actual post incredible.
    Fantastic job!

    click me here온라인카지노


    yyang

    ReplyDelete