Tuesday, June 4, 2019

How about starting your digital transformation journey with a breakthrough?

By Karan Yaramada, President & CEO, Jade Global

In the last blog, I reflected on how we promote and nurture an open innovation culture at Jade, including the organizational and business benefits that have resulted from this initiative. Now, I’d like to share with you one of the ideas that was born from open innovation.

Let me give you some brief background first. It’s no news that digital transformation has taken center stage in enterprises these days. Nearly eight out of 10 companies in the US are in the process of doing so, but fail to scale and sustain their digital transformation initiatives. While the early phases were filled with huge promises, one of the biggest challenges CIOs face is the overreliance on legacy technologies or not having the right tools.

Today, Chief Digital Officers and CIOs are coming to terms with the tremendous effort required to upgrade their IT infrastructure foundations and become digital-ready. Companies are already transitioning from “Big Bang Future” rhetoric and looking for early wins — specifically, they are identifying iterative front-end led approaches and digital transformation needs in order to improve today’s operational efficiency. In this scenario, how and where do we look for quick wins? Out of our open innovation process came a self-service automation idea – specifically, an AI-powered, cross-platform, enterprise Smartbot that could provide intelligence and information for decision-making.

Think of a sales leadership meeting where as the Head of Sales you need to make an important decision on where to invest your team’s efforts, and you need quick answers to all kinds of questions related to the pipeline. “What are our top three healthcare opportunities?” and “Which customers have increased their spend with us in the last quarter?” are just a couple of examples. What if you could speak these questions into your phone and get back the right answers?

Most important decisions need conversational intelligence in real-time to keep the flow and momentum of the conversation going. Across Sales, Marketing, Finance, Travel Desk, HR, and other business functions, there are of course any number of scenarios this type of a capability can support. Backed by an enterprise-grade neural network, you can then configure and train self-service use cases for your enterprise.

This was motivation enough for our Jade Labs team to create Kanverse, an AI-powered cross-platform app that smartly interprets intent through simple voice commands and retrieves data from the correct source – whether it is Salesforce, ServiceNow, or Oracle. Across the organization, Kanverse can be that one bot, your around-the-clock, digital concierge which provides real time information, reminders, and notifications to aid your decision making and simplifies your daily tasks. Cross-service integration, SSO, security, and identity management are also built into Kanverse.

Did I mention that Kanverse learns every time we use it, like all well-behaved neural networks do?

While CIOs go about upgrading their back-end infrastructure to meet the demands of the digital enterprise, Kanverse can be that quick win – the one that will help you make smarter decisions in real-time, boosting user experience and productivity. Learn more about Kanverse here. I look forward to your comments, suggestions, and feedback!


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